It's best to report damage directly via our online portal or by phone. In the event of emergencies such as burst pipes or power outages, please check the notices posted in the properties.

It's easy: online via our customer portal, by email ( info@elovate-immobilien.de ), or by phone. Please describe the damage as accurately as possible and include photos if possible.

Minor repairs are usually commissioned/completed within a few days. For larger damages, we coordinate with owners and tradespeople – thanks to our network, this is usually done quickly.

That depends on the damage itself. How was it caused and is there possibly a minor repair clause in the rental agreement.

Billing is done annually and is made available to you digitally via our customer portal or by post.

Termination must be made in writing. The notice period is usually three months, unless otherwise agreed in the rental agreement.

After moving out and inspecting the apartment and settling all outstanding amounts, the deposit – less any possible claims – will be refunded within 6 months at the latest, but usually sooner.

It's easy via our customer portal or by email. Please also provide us with the meter reading date and the meter number, along with the corresponding room where the meter is located. You are also welcome to send us a picture of the electricity/water meter.

For urgent cases such as burst pipes, heating failure, or power outages, we have posted a notice in the building with the known emergency numbers. Feel free to email us at info@elovate-immobilien.de , and we'll get back to you as soon as possible.